Medical Receptionist

Patients walk in with foot and ankle pain, a full day already behind them, and a need to feel expected. You are the first and last person they meet, and the reason a crowded clinic still feels personal. Your accuracy, warmth, and pace decide whether care starts on time and ends without confusion.

Performance Objectives

• Open every visit on time by greeting patients, confirming identity and reason for visit, and completing check-in before the clinician is ready.
• Keep the schedule full and balanced by booking, confirming, and rescheduling new, follow-up, and post-surgical visits with a clear next step.
• Prevent billing surprises by verifying coverage, collecting copays and balances, and explaining estimates in plain language before the patient leaves.
• Advance referrals, records, and authorizations the same day so treatment is not delayed by missing paperwork.
• Resolve phone, portal, and front-desk requests with empathy and accuracy, routing clinical questions without leaving anyone waiting.
• Protect every record and conversation while keeping the desk private, orderly, and ready for the next arrival.

Environment and Resources

You will share a staffed front desk in a multi-provider private podiatry practice that treats trauma, heel pain, bunions, ingrown nails, hammertoes, and surgical foot and ankle conditions. Medical assistants, billing staff, and physicians work beside you. You will use the practice electronic health record, scheduling system, fee schedules, and insurance tools, with defined workflows rather than guesswork. You report to the office manager, with planned coverage for peaks, breaks, and overlapping arrivals.

Essential Qualifications

• At least one year at a medical front desk, preferably orthopedics, podiatry, or another procedural specialty.
• Proven skill verifying benefits, posting payments, and explaining patient responsibility without creating confusion.
• Accurate, fast use of an electronic health record and practice-management system during a full schedule.
• Clear, kind communication with older adults, anxious patients, families, and busy clinicians.
• Working knowledge of privacy rules and professional discretion at a shared desk.

Role Selling Points

• See your impact the same day: patients leave knowing when they return and what they owe.
• Learn a focused specialty instead of reading from a generic call-center script.
• Work with experienced clinicians who depend on a prepared, respectful front desk.
• Join a stable private practice where you can reach the people who run the office.

Call to Action

If you take pride in a calm lobby, a clean schedule, and patients who feel expected, apply today. Tell us about a day you kept care moving when the phones, the line, and the schedule all peaked at once.